The "Reporting Module" allows you to view the summary and breakdown details of the broadcasted message.

Fig 2-1

The "Reporting Logs" allows you to search for a report summary of broadcasted messages. It consists of various search functions as shown in Figure 2.1-1.

Fig 2.1-1

2.1.1 Service Channel (Refer to Fig 2.1-1)

CONSOLE currently supports sending of SMS and MMS. You can choose either one of the options to send your Bulk Messages. The usage of SMS or MMS in the Service Channel is based on your package agreement with Macrokiosk.

2.1.2 Report Types (Refer to Fig 2.1-1)

There are three report types available which are "Transaction Log", "Rejected Log", and "Network Query Log".

2.1.2.1  Transaction Log

Transaction Log is to display the detailed list of messages, broadcasted within a specific time frame.

SMS

Fig 2.1.2.1-1

Fig 2.1.2.1-2

A Transaction Log provides:

• The summary and details of messages that have been sent to the Telco.
• All broadcasted messages, with or without a Message Title will be displayed.

2.1.2.1.1   View Details

The "View Details" button in the Report Summary is to view the report details (as shown in Fig 2.1.2.1-2).

Resend (Refer to Fig 2.1.2.1-2)

If you want to resend the message, due to "Undelivered" status, tick the checkbox of the appropriate record and click "Resend".

Check MSISDN Status (Refer to Fig 2.1.2.1-2)

This function is to check if the mobile number is still active/inactive/temporariliy inactive mode. Refer to Section 2.1.2.3 Network Query Log on how to operate the "Check MSISDN status". Note that only successful results will be logged into the "Network Query Log". Failed results will be logged into "Rejected Log".

View Summary (Refer to Fig 2.1.2.1-2)

This function takes you to the summarized version of the reporting log.

Search Again (Refer to Fig 2.1.2.1-2)

This function lets you perform another search.

2.1.2.2  Rejected Log

Rejected Log consists of Invalid Broadcast Time, invalid Account, Invalid Parameter, System Error, Blacklisted Log, NQ-Address Book, NQ-MT Broadcast, NQ-Reporting. Please refer to table 2.1.2.2-1 for more details.

Table 2.1.2.2-1

Fig 2.1.2.2-1

Click on "View Details" (Refer to Fig 2.1.2.2-1) and you can see Fig 2.1.2.2-2 below:

Fig 2.1.2.2-2

You can refer to the "Rejected Reason" column to identify the reason the MSISDN was rejected.

2.1.2.3  Network Query Log

The Network Query Log is to validate the list of mobile numbers before making a business decision, such as blasting messages to mobile subscribers, or performing "targeted promotions" to individuals in specific locations, based on the roaming network displayed. This is only applicable for SMS.

1. In the SMS Transaction Log, when you click on "View Details" you will be able to perform a network query search on mobile numbers by clicking on "Check MSISDN status". Refer to Fig 2.1.2.3-1.

Fig 2.1.2.3-1

2. When the "Check MSISDN Status" has been clicked, a system prompt message requesting a confirmation will be displayed. When you click "Yes", Fig 2.1.2.3-2 will be displayed.

Fig 2.1.2.3-2

3. Click on the "Reporting Logs" link. Then from the "Report Types" drop down box, select "Network Query Log".

Fig 2.1.2.3-3

4. Select the module of the Network Query Log that you intend to see from the "Network Query Types".

5. Then select the "Date Range" and the "MSISDN Status" that you intend to see. Then click "Submit". You will be displayed with a "Report Summary" as shown in Fig 2.1.2.3-4 below.

Fig 2.1.2.3-4

6. Then click "View Details". You will be able to view the details of the MSISDN that you ticked just now. Refer to Fig 2.1.2.3-5. In order to understand the columns displayed here refer to Table 2.1.2.3-1 and Table 2.1.2.3-2. Note that only successful results will be logged in the Network Query Log. Failed results will be logged in the "Rejected Log".

Fig 2.1.2.3-5

Table 2.1.2.3-1

Description of MSISDN Status:

Table 2.1.2.3-2

Based on the MSISDN status, you can choose to either retain or delete the mobile number if it returns a consecutive "Inactive" status for many months. You can check on the check box of the relevant mobile number and click the "Delete MSISDN" button (Fig 2.1.2.3-5).Please note that when the "Delete MSISDN" button is clicked, the number will be permanently deleted from the Address Book.

Note:

1. This is an additional feature that requires subcription.
2. Network Query results may not be 100% accurate as it is Telco dependant & may vary from one country to another.

2.1.3 Display Type (Refer to Fig 2.1-1)

This section allows you to search for Reporting Logs by country and message title. Fig 2.1.3-1 displays the search results when you perform a search by "Country". The Total SMS, Unit Price and Total Price for the message that was broadcasted will be displayed.

Fig 2.1.3-1

You can drill down to get more information about the transaction log by clicking on the name of the country or clicking on"View Details". Fig 2.1.3-2 will be displayed.

Fig 2.1.3-2

2.1.4 Report Period (Refer to Fig 2.1-1)

A report period allows you to search for a series of transactions within the specific duration.

Fig 2.1.4-1

1. Enter the Report Period (Start and End dates) to search for report summary.

2. The report period is applicable only for searches within the same month only.

2.1.5 Delivery Status / Delivery Notifications (DN) (Refer to Fig 2.1-1)

DN or Delivery Notification refers to the status of the message sent to the mobile recipient. DN Help provides a full description of the abbreviation. For example, PROCESSING indicates that the message is still being processed in MK gateway and has not been delivered. (Please refer to Table 2.1.5-1 or "DN Status Description" for more details).

Fig 2.1.5-1

1. Select the Delivery Status you intend to view from the drop down list.

Table 2.1.5-1

Fig 2.1.5-2

DN Status Description:

PROCESSING

ACCEPTED

UNDELIVERED

2.1.6 Advance Search

To save time sorting through the long list, you can use the 'Advence Search' functions. Search through either the drop down list or manually keying in the Mobile Number or Title.

Fig 2.1.6-1

• By default, if no selection is made in the "Message Title" field, all transactions with or without the Message Title will be displayed on the page.
• Click "Submit" to make a quick search, or click "Reset" to clear the input/setting on the current page.

Bulk Price Coverage Lookup is a complete list of prices that CONSOLE supports for a specific account.

 Fig 2.2-1

Note: Negative value will have a bracket. e.g.:-10 = (10)

You can mouse over the "Current Price" & “New Price” column to identify the prices of each country. You can click on the “Current Price”, “New Price” and “History” to view the price of every tier. If there are changes in the pricing, it can be viewed when you click on “View” under the “History” column.

 Fig 2.2-2

Subscribed and Unsubscribed in Fig 2.2-1 informs whether MACROKIOSK’s gateway is connected to a Telco or not.

Class refers to the package that you have signed up for when you purchased the service. The following is the definition of the ‘Class’ column.

Table 2.2-1

Note: NOT all countries have Classes. Please check with your respective Account Managers.

The table 2.2-2, displays the Premium, Standard & Economy details for various countries. Please note that this is May 2016 release. Details in this table are subject to change without prior notice. Do get in touch with your Account Manager for latest updates.

Table 2.2-2

The weekly reporting log displays the number of SMS that has been sent out for the last 7 days. This is automatically generated by the system.

 The system will not show the count across two different months. Only 1 month selection is allowed.

This page will only be applicable to multiuser account holders. Multiusers will be able to view the current balance and balance history of sub-users.

Fig 2.4-1

Click on ‘View’ to display the Balance History. Refer to Fig 2.4-2.

Fig 2.4-2