"Bulk Message Module" is a mandatory module of the CONSOLE system.

Fig 3.0-1

Note: MMS is temporarily disabled, as this module is experiencing some exciting upgrades. Stay tuned for an enhanced version of our MMS offering.

 

An "Address Book" is to manage individual or group mobile subscriber's contact information. It allows you to import external contacts into the address book.

 

3.1.1 Add Group

A new group can be created based on similar characteristics such as demographic identities, employer or even work location. Messages can be sent to this pre-defined group immediately without the hassle of choosing the contacts one by one.

Fig 3.1.1-1

1. Enter a "Group Name".

2. Enter a "Description" that best describes the Group Name.

3. Select the respective Contacts from the Address Book.

.

3.1.2 Group Listing

"Group Listing" allows you to view the lists of groups which you have created. You also have the option to edit each group’s list.

Fig 3.1.2-1

View Contact

Search

Check MSISDN Status

Edit

Add/remove contacts or even modify your Group Name and Group Description

Export

This feature allows you to export either the entire contact list information of the group or only selected mobile numbers.

Delete

You are allowed to delete groups and contacts.

Send SMS

3.1.3 Add Contact

• “Add Contact” allows you to perform 2 functions. The 1st is to add a new contact into the Contact List and the 2nd is the option to add this contact into an existing group. The 1st function is done in Section A, while the 2nd function is done in Section B.

• You can opt to add a new contact without listing this contact into any group.

• If you want to add this new contact into a group at a later time, you can go to "Contact Listing" and select "Edit" (refer to Fig 3.1.4-1).

Fig 3.1.3-1

1. Enter the "Name".

   • This is an optional field.
   • Accepted input: Roman and Unicode characters.
2. Select the country. The respective country code will be populated automatically on the Mobile no. field with response to the selection.
3. Enter the Mobile Number. The country code is required.

   • This is a mandatory field.
   • Special symbols such as “*”, “-“, “+” and blank space are not allowed.
4. Tick the "Check MSISDN Status" checkbox if you want to know, the mobile number status e.g. active/inactive/temporarily inactive etc. Every Network query checking will be charged. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status".  Note that only successful results will be logged in the Network Query Log. Failed results will be logged in the "Rejected Log".
5. Select a group to which the Contact belongs to, if there is any.

   • To do multiple-selection, hold the CTRL key to select multiple contacts at one time.
   • Enter the first alphabet of the group name to run a quick search on the respective record. You will be prompted to the first record that begins with that alphabet.
6. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

.

3.1.4 Contact Listing

"Contact Listing" displays the contact records that have been saved.

Fig 3.1.4-1

Search

Edit

Export

Send SMS

Check MSISDN Status

1. This function is to check if the mobile number is in active/inactive/temporarily inactive mode. Tick the checkbox of the respective mobile number. Then click "Check MSISDN Status". Fig 3.1.4-2 will be displayed. Click "Yes".

Fig 3.1.4-2

2. A system prompt message will be displayed as below:

Fig 3.1.4-3

3. Refresh the page and check the records in "Network Query Log" after a few minutes. Only successful results will be logged into the "Network Query Log". Failed results will be logged into the "Rejected Log".

Delete

You are allowed to delete contacts.

3.1.5 Import Contact

• You are allowed to import external address books up to a maximum file size of 2MB. Should you wish to upgrade to 6MB file size, please consult your Global Business Consultant.
• Imported contact record can be either added to a new group, or appended into the existing groups. The file name will be used as a new group name.

Fig 3.1.5-1

1. Click "Browse" to locate the file.

   • File must be in .txt format, refer to Appendix "Convert Excel (.csv) to Text (.txt) File".
   • The content of the imported file should be in the following format:
     • Name<tab>Mobile number
     • Mike<tab>60121234567

   • • OR

     • Mobile Number
     • 60121234567
   • Do not enter any symbol for names.
   • System allows upload of Unicode file naming into the Address Book in the Bulk Message Module.
   • By default, file name will be saved as the Group Name automatically.
   • Recommended file size: 100,000 records or up to 2 MB (for 6MB,please consult your Global Business Consultant).
2. Tick the "Check MSISDN status" if you want to check the status of the mobile number such as active/inactive etc. Every Network Query checking will be charged. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status". Note that only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".
3. Select the file that you want to append the contacts to. If you do not want to append the contacts to any existing files, you can immediately click "Submit". The message prompt called "File Uploaded Successfully" will be displayed. Click "OK" and you will be directed to the "File Upload Status".
4. If you want the file to be appended to the existing files, select the file that you would like to append it too.
5. Next click "Submit" to add the contacts.A message "Do you want to create a new group at the same time" is displayed.

   1. Click "Yes" to create a new group.
   2. Click "No" to add imported contacts into the selected group only. 

   • A Confirmation Message “File uploaded successfully" will be displayed once the file is uploaded.
6. Click "File Upload Status" to view the file upload status.

.

3.1.6 File Upload Status

"File upload Status" displays the upload status of each imported file.

Fig 3.1.6-1

Upload On

Completion On

Upload Status

Fig 3.1.6-2

Successful Upload

Failed Upload

Notes:

Case 1: Length of mobile number should not be less than 1 digit

Case 2: Maximum length of mobile number should not exceed 19 digits per mobile number

Case 3: If the contacts are saved as .txt file format, <Tab> must be used instead or space bar to differentiate between mobile numbers.

e.g. (wrong) Samantha<space> 60123456789
e.g. (correct) Samantha<tab>60123456789

Limitation:

(1) The system reads the first parameter as name and the second parameter as mobile number. So if you input both parameters as mobile numbers, the first mobile number will be read as 'contact name'.

e.g. 1st parameter: 60165544337<tab> 2nd parameter: 60162287654

(Explanation: Since the 1st parameter: 60165544337 is a number, it will be read as contact name, only the 2nd parameter: 60162287654 will be read as mobile number).

NQ Status

Status	Description
Processing	Refers to the system that is still processing the request. Please refresh the page after a few minutes.
Fail	This means that Network Query failed to be performed on that file.
Complete	This means that the Network Query checking has been completed for that file.

Table 3.1.6-1

Successful NQ

Refers to the number of mobile phone numbers that have been queried.

Failed NQ

Refers to the number of mobile phone numbers that failed to be queried.

• A "Message Template" allows you to compose a template for messages to be sent frequently.
• The pre-composed template can be stored for future reference and retrieval.
• Message template supports Normal and Personalized messages.
• For Malaysia, network operators will append a price indication of RM0.00<space> automatically at the beginning of each message. This price indication is a mandatory requirement and will consume a total of 7 characters from each message sent.

Related Link:

Refer to Appendix "Variation - Malaysia" for references on telco rules & regulations.

3.2.1 Create Template

You can create a pre-defined Message Template and content for common usage. There are 2 categories of message templates - "Normal" & "Personalized". The created message can be delivered either in SMS or in MMS.

Creating Normal Message Template

SMS

Fig 3.2.1-1

1. Select "SMS" from the 'Service Channel' field. This is a mandatory field. Fig 3.2.1-1 will be displayed.
2. Select "Normal" from the Template Type field.
3. Enter the Template Title.

   • This is a mandatory field
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
4. Select the language to be used to compose a message.

   • Roman characters: Bahasa Melayu / English, etc.
   • Unicode characters: Arabic / Simplified Chinese / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
   • Users are allowed to compose messages up to the following characters stated below:
   • Roman: 1071
   • Unicode: 380

   Note:  For Malaysian numbers, the total characters allowed for concatenation is 1064 for Roman, while for Unicode is 328 characters. This is after the compulsory deduction of Price Indication and UDH characters. Note: There is No UDH deduction for U Mobile. Only price indication is supported. (Refer to the Table 10.4.4-1).UDH refers to User Data Header. UDH's function is to join messages more than 160 characters long. User Data Header contains information on the message type, the length of a message, concatenation and more.
5. In the Notes section, you can click on "Click here" to check the maximum number of characters allowed per country.
6. Click "Submit" to save the message template,or click “Reset” to clear the input/setting on the current page.

MMS

Fig 3.2.1-2

1. Select 'MMS' from the 'Service Channel' field. Fig 3.2.1-2 will be displayed.
2. Select ‘Normal’ from the Template Type field.
3. Enter the Template Title.

   • This is a mandatory field
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
4. Select language to be used to compose a message.

   • Roman characters: Bahasa Melayu / English, etc.
   • Unicode characters: Arabic / Simplified Chinese / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
5. The subject title supports the following:

   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
6. Upload a multimedia file, which is in accordance to the "Template Example" given on the right side of the webpage.
7. Type in the message body.
8. Click "Submit" to save the message template, or click "Reset" to clear the input/setting on the current page.

Create Personalized Message Template (CRM Type)

Create Personalized SMS Template

Fig 3.2.1-3

1. When you select "SMS" in the "Service Channel" field, Fig 3.2.1-3 will be displayed.
2. In the "Template Type" field, select "Personalized".
3. Select "CRM" radio button.
4. <Select Database> and select <Field> for the CRM (Refer to "Customer Database Setup” to setup the CRM database.
5. Enter the Template Title.

   • This is a mandatory field.
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
6. For Language Selections, select your desired language to compose the message:

   • Roman characters: English / Bahasa Melayu, etc.
   • Unicode characters: Arabic / Simplified Chinese  / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
7. Create the Personalized Template.

   • The selected variable field will be reflected inside the message box automatically for "<Field Name>".
   • Your Personalized Message Template allows a maximum of 4 concatenated SMS for Roman characters (612 Roman characters). This is excluding the variable text.
   • As for Unicode characters, a total of 4 concatenated SMS are allowed (268 Unicode characters). This is excluding the variable text.

    

   Note: For Malaysian numbers, the total characters allowed for concatenation is 605 for Roman, while for Unicode is 261 characters. This is after the compulsory deduction of Price Indication and UDH characters. (Refer to the Appendix 10.4.2 for more information). This is to prevent the final message from exceeding the maximum characters allowed after inserting the specific variables.

   • Avoid cut and paste of any special characters, such as: “,+,/,{,}.
   • In the Notes section, you can click on "Click here" to check the maximum number of characters allowed per country.
     • CRM Template example: " Dear <Contactname>, please be reminded that your loan amount of <Amount> is due within 7 days. Kindly remit payment at the nearest branch.
     • <Contactname> and <Amount> is the dynamic variables. This should be column 2 and column 3 of your uploaded file, as first column has to be always reserved for receiver mobile numbers.
     • Refer to Appendix "Personalized Message (File Format)" for real case example.
8. Click "Submit" to save the template, or click “Reset” to clear the input/setting on the current page.

Create Personalized MMS Template

Fig 3.2.1-4

1. When you select ‘MMS’ in the "Service Channel" field, Fig 3.2.1-4 will be displayed.
2. In the "Template Type" field, select "Personalized".
3. Select "CRM" radio button.
4. <Select Database> and select <Field> for the CRM (Refer to "Customer Database Setup” to setup the CRM database).
5. Enter the Template Title.

   • This is a mandatory field.
   • Maximum length allowed: 30 alphanumeric characters inclusive space.
   • Accepted input: Roman and Unicode characters.
   • Make sure the template title is unique.
6. For Language Selections, select your desired language to compose the message:

   • Roman characters: English / Bahasa Melayu, etc.
   • Unicode characters: Arabic / Simplified Chinese  / Traditional Chinese / Japanese / Korean / Gujarat / Thai / Vietnamese, etc.
7. Subject Title supports the following:

   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
8. Create the Personalized Template.

   • Add in the MMS "Template Title".
   • Then upload the multimedia file followed by the MMS text message.
   • Please abide by the template format and file size as stated in the ‘Template Example’ on the right side of the web page.
9. Click "Submit" to save the template, or click “Reset” to clear the input/setting on the current page.

3.2.2 Template Listing

Template Listing displays the records of all the saved templates.

SMS

Fig 3.2.2-1

Search

Filter By

You are allowed to filter by "SMS" or "MMS". The following screenshot will be displayed when you select "MMS".

MMS               

 

Fig 3.2.2-2

Edit Template

• The "Edit" function allows you to edit the template record.

SMS

Fig 3.2.2-3

1. Edit the setting of respective fields.
2. Click "Submit" to save the setting,or click “Reset” to clear the input/setting on the current page.

MMS

The same functions are also available for MMS. Tick in the checkbox and select "Edit". Fig 3.2.2-4 will be displayed.

Fig 3.2.2-4

The "Display After Message" checkbox should be ticked if you want the picture to appear after the MMS text message.

Delete

• "Compose Message" module allows you to create messages to send to a targeted group or individual receivers.
• For Malaysia, network operators will append a price indication of RM0.00<space> automatically at the beginning of each message. This price indication is a mandatory requirement and will consume a total of 7 characters from each message sent.

Related Link:

Refer to Appendix "Variation - Malaysia" for references on telco rules & regulations.

Note:
Please note that by clicking the "Enter" key, to start a new row, it would take up 2 character counts in MES GUI.

Refer to below for special characters:
1.) Symbols ^ { } \ [ ~ ] | €  will be counted as 2 characters for Roman messages and 1 character for  Unicode Messages.
2.) Symbol € will be auto converted to character E and displayed as E at the receiver’s end.
3.) Symbol ` will be auto converted to symbol ‘ and displayed as ‘ at the receiver’s end.

3.3.1 Normal Message

The following are the functions of a "Normal Message".

SMS

Fig 3.3.1-1 

MMS

If you select "Send Via: MMS", the "Message" column as shown in Fig 3.3.1-2 is displayed.

 Fig 3.3.1-2

1. Enter the "Sender ID" that represents your corporate/marketing branding name inside the "From/Sender ID" field.

   • This is a mandatory field.
   • A maximum of 11 alphanumeric characters OR 14 numeric digits are allowed for the Sender ID.
   • Space is allowed for alphanumeric format only.
   • Please note that operators in different countries support different types of Sender ID. They are as shown in Table 3.3.1-1. Please ensure compliance with specific Telco/country regulations when broadcasting messages. As for MMS, please refer to Table 3.3.1-2.

Country	Sender ID
Malaysia	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID Maxis, Celcom, Digi, UMobile, Tunetalk, & XOX NA i) 6-series shortcode Supports Dynamic Sender ID YES NA i) Random Sender ID Supports Sender ID Registration - NA -
Singapore	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID M1 NA Only supports alphabets. If numeric, the Sender ID will be masked as ‘message’. Starhub & Singtel Free input. Supports Sender ID Registration - NA -
China	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID All Telco NA i) Random Sender ID with ‘106’ prefix. Supports Sender ID Registration - NA -
Indonesia	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID Hutchison, Axis, Mobile8 & Smart NA i) Free Input Supports Sender ID Registration Telkomsel, XL & Indosat 4 weeks i) The Sender ID registration only accepts 11 alphanumeric characters. ii) If clients do not register, it is set as 'etracker'.
Thailand	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID - NA - Supports Sender ID Registration All Telco 4 weeks i) The Sender ID registration only accepts 11 alphanumeric characters. ii) If clients do not register, it is set as '021158814'.
UAE	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID Du NA i) Free input Supports Sender ID Registration Etisalat 3 weeks i) The Sender ID registration only accepts 11 alphanumeric characters. ii) If clients do not register, it is set as 'etracker'.
Vietnam	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID - NA - Supports Sender ID Registration All Telco 1 week Vietnamobile does not allow Numeric as the first word. 11 characters (without space, special characters and “-”. There is no expiry date for Sender ID.
India	Sender ID Types Telco Registration Time Remark Supports  Fixed Sender ID - NA - Supports Dynamic Sender ID All Telco *Promotional (refer to Glossary below) NA i) Random Sender ID ‘AA-123456’ where AA are random alphabets & 123456 are random numerics. Supports Sender ID Registration All Telco *Transactional (refer to Glossary below) 3 weeks The Sender ID registration accepts 6 alphabet characters only. If clients do not register, it is set as 'AA-SMSTXT' where AA is random alphabets.
Philippines	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID - NA - Supports Sender ID Registration All Telco 3 weeks The Sender ID registration only accepts 11 alphanumeric characters. If clients do not register, it is set as 'etracker'.
Turkey	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID AVEA NA i) Random Sender ID Other Telco i) Free Input Supports Sender ID Registration - NA -
Taiwan	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID ChungHwa Telecom NA i) Random Sender ID Other Telco i) Free Input Supports Sender ID Registration - NA -
Africa	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID CellC NA i) Random Sender ID Other Telco Free Input MTN does not support alphanumeric & shortcode Sender ID Supports Sender ID Registration - NA -
Others	Sender ID Types Telco Registration Time Remark Supports Fixed Sender ID - NA - Supports Dynamic Sender ID All Telco NA i) Free Input Supports Sender ID Registration - NA -

Table 3.3.1-1 

Glossary for Table 3.3.1-1

Sender ID Types	Definition
Fixed Sender ID	A Sender ID which is a fixed set of characters provided by the Telco to clients.This Sender ID will be same for all messages being broadcasted by that Telco for that particular company. But it may differ for a different company.It may include only shortcode, alphabets, numerics or alphanumerics.
Dynamic Sender ID	A Sender ID which is not tied to any particular characters.This Sender ID will not be same for all messages being broadcasted. It is a dynamic input which is either inserted by the client broadcasting the message (“Free Input”) or randomly assigned by the Telco (“Random Sender ID”).It may include only alphabets, numerics or alphanumerics.
Sender ID Registration	Clients are allowed to broadcast messages with their own branding by registering the Sender ID of their choice with Telco. This registered Sender ID will be subject to Telco approval.If the client does not register for a Sender ID, the Telco sets a Default Sender ID for them.
Promotional Messages	Promotional Message means messages containing promotional material or advertisement of a product/service via Text SMS or Voice.
Transactional Messages	“Transactional message” means an SMS containing only— information sent to its customer(s) by the Bank or financial institution or insurance company or credit card company or Access Provider pertaining to the account of that customer(s); information given by Airlines or Indian Railways or its authorised agencies to its passengers regarding travel schedules, ticket booking and reservation; information from a registered educational institution to parents or guardians of its students; any other message as may be specified by the Authority, from time to time as “Transactional message".

Telco	Sender ID
Maxis/Digi	66688
Celcom/Umobile	Random Sender ID

Table 3.3.1-2 : MMS Sender ID

2.The Message Title field in the "Compose Message" module allows the display of up to 50 characters inclusive of space.

3. Select the respective Country Code. Selected country code will be automatically reflected in the "Mobile No." field automatically.

4. Define recipients: "Mobile Number", "Group", or "CRM Group".

a) Mobile Number - Enter recipient's mobile number manually in the format of either:

b) Group: Select recipients from the Group Address Book (multi group selection is possible).

c) CRM Group: Select recipients from the CRM Group.

Fig 3.3.1-3

Fig 3.3.1-4

- Select the "Broadcast Option" type. The definition of each broadcast option is displayed in Table 3.3.1-3.

 Table 3.3.1-3

- Note that you will be charged for every mobile number ticked.
- You can view the results of "Check MSISDN Status" by referring to Section 2.1.2.3 Network Query Log. Only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".

5. Define Scheduler for sending Frequency: Now, One-Off , Daily, Weekly or Monthly

6. Select the “Language” to compose the message.

7. Select “Message Template” or enter new message in the message box.

8. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

Note: For MMS, enter a valid "Subject Title" which is synonymous with the broadcasted project.

Preview Message

SMS

Fig 3.3.1-5

MMS

Fig 3.3.1-6

Related Links:

 

3.3.2 Personalized Message

• A "Personalized Message" is a formatted message that comes with dynamic variables.

 

3.3.2.1 Group File / CRM Group

SMS

Fig 3.3.2.1-1

MMS

Fig 3.3.2.1-2

1. Enter Sender ID which represents your corporate or marketing branding name inside the "From/ Sender ID" field.

   • This is a mandatory field.
   • A maximum of 11 alphanumeric characters OR 14 numeric digits are allowed at any one time.
   • Please note that there are a few countries that do not support random/dynamic sender ID. They are as shown in Table 3.3.1-1 Please ensure compliance with specific Telco/country regulations when broadcasting messages.
   • Space is allowed for alphanumeric format only.
2. Enter a “Message Title” otherwise, leave the field blank if no message title is applicable.

   • This is an optional field.
   • Maximum input: 50 alphanumeric characters are allowed to be displayed inclusive space.
   • Accepted input: Roman and Unicode characters.
3. Select Send via “SMS” or "MMS".
4. Select a Message Template.
5. Enter a valid ‘Subject Title’ which is synonymous with the broadcasted project. Otherwise, leave the field blank if no Subject Title is applicable.

   • This is an optional field.
   • Maximum length: A Maximum of 40 Roman characters (inclusive of space, numeric and special characters) are allowed to be displayed.
   • A maximum of 13 Unicode characters are allowed. (inclusive of space, numeric and special characters) are allowed to be displayed.
   • Accepted input: Roman and Unicode characters.
6. Select “Group File / CRM Group” radio button.

   • For Group File, it is required to import the external contact file for sending purpose.
   • For CRM Group, the system will retrieve the contact information of the selected CRM group. Please refer to Section 6.3.3 to understand how to broadcast messages to specific groups of people created in CRM database.
   • System will send the message automatically to the group's contact list.
   • You can opt to check the MSISDN status of the mobile number i.e. if the number is active/inactive etc. Please ensure you have enough balance for Network Query checking. Refer to Section 2.1.2.3 Network Query Log to check how to operate the "Check MSISDN Status". Note that only successful results will be logged in the "Network Query Log". Failed results will be logged in the "Rejected Log".
7. Click "Browse" to locate the external file (Receiver contact information)

   • File must be in ".txt" format
     • File Format:
         <mobile no.><tab><variable1><tab><variable2>          
   • Maximum upload file size allowed is 2MB. Should you require up to 6MB, please consult your Global Business Consultant.
   • The number of variables should be in accordance with the selected Personalized Message Template.
8. Select the message from the template list.

   • Template file must be created in advance.
9. Define Send Frequency:

   • Now: Message will be sent immediately.
   • One-Off: Message will be sent one time only based on the scheduled date and time.
   • Daily: Message will be sent repeatedly on a daily basis based on the time specified in the setting.
   • Weekly: Message will be sent repeatedly on a weekly basis based on the day specified in the setting.
   • Monthly: Message will be sent repeatedly on a monthly basis based on the week and day specified in the setting.
10. Click "Submit" to confirm the setting, or click “Reset” to clear the input/setting on the current page.

Related Links:

• "Event Listing" is a reporting log that displays the scheduled events or non-scheduled events that involves individual/group receivers:

  1. Scheduled event
     • Displays events for individual / group receivers.
  2. Non-scheduled events (Send Now)
     • Displays events for Group receivers.
     • For an individual receiver, please refer to "Reporting Log" for message delivery status.
• The report is segregated by:

  1. "Normal Message"
  2. "Personalized Message"

Fig 3.4-2

3.4.1 Send

1. Normal

   • Displays "Normal Messages" that is sent on “Now” or on "Schedule”.
   • The Delivery status of group receivers will be reflected in the "Event Listing".
   • Delivery status of individual receivers will be reflected in the Reporting Logs immediately. Table 3.4.1-1 shows the Delivery status description.

Delivery Status Description

Status	Description
Pending	This status is only applicable for messages on 'Schedule'. This status shows that the message is still pending before the actual broadcast date and time.
Processing	CONSOLE is broadcasting messages at the moment.
Complete	CONSOLE has completed the broadcast. Kindly refer to the reporting log for message delivery status.
Fail	CONSOLE failed to execute the broadcast. No messages were sent.

2. Personalized

• Displays "Personalized Messages" that is sent on “Now” or on "Scheduled".
• Any records with an error format, will be logged inside the error log text file.
• The duplicate Mobile No. checking is not available for "Personalized Message" file during uploading process.
• A successful event sent from the CRM Module will be reflected in both the "Event Listing" and the "Reporting Logs".

3.4.2 Edit

SMS

Fig 3.4.2-1

 

1. Select the "Service Channel" that you want to edit. Then select either "Now" or "Schedule". "Now" displays all the messages that have been sent immediately for broadcast, whereas 'Shedule" refers to messages that have been put for broadcast at a specific date & time.
2. When you click on the ‘Copy’ button, you will be brought back to the "Normal" or ‘Personalized’ Message page.

   

   Fig 3.4.2-2

3. Your message and contacts will be displayed and you can edit/copy the message contents for broadcasting again.
   - For “Normal Message”, the recipient’s numbers can be reused from the original record. -For “Personalized Message”, you need to upload the recipient file.

Notes:

3.4.3 Delete